Refunds

Your purchase is final and non-refundable. Subject to the other Term and Conditions, no product or service may be returned.

Notwithstanding anything contained in the Terms and Conditions, in the event Dial a Bouquet decides to refund to you, Dial a Bouquet will offer only credit vouchers equivalent to the refund amount but in some case Dial a Bouquet will refund the money back and the refund could be processed if we have account details of the customer. Refund could be processed if it is agreed upon and communicated in writing to the customer.

Online Refund is credited directly through the mode from which customer has paid the money within 24 working hours. Once processed by Dial a Bouquet, refund takes 10-15 business days to reflect in your account.

Offline Refund is credited once customer shares the bank details post which it takes 5-7 working days. Once processed by Dial a Bouquet, refund takes 10-15 business days to reflect in your account.

Dial a Bouquet is not responsible and does not guarantee refund for cases where:
Flowers, plants, fruits, sweets, gift products and preserved items delivered to incorrect addresses supplied by the sender.
Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.
Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.
Product quality problems caused by improper handling by the recipient.
Complaints regarding the design variations of the product.

Exchanges

Dial a Bouquet will not accept any product exchanges.

Damaged/Defective Products

If there are any complaints on the perishable product received by you, you should report the same to Dial a Bouquet within 8 hours (48 hours for non-perishable products) of such delivery at 91-9444344488 and e-mail the photographs of the same to [email protected] Dial a Bouquet will in its sole discretion will either deliver to you, the new product at its own cost or refund to you the amount in relation to such product. Subject to the Terms and Conditions, once refund is initiated by Dial a Bouquet, it takes 10-15 business days to reflect the refund amount in your account.

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